Applause's performance incentive software helps you deliver better service, and turn it into automatic growth for your business.
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Our values guide everything we do at Applause — from how we build our product to how we support our team. They keep us focused on delivering exceptional service, empowering our people, and driving measurable growth for the businesses we serve.
Taking care of people is central to our mission. In order to do that best, our customers must always be our top priority. We serve them by creating world-class software, backed up by amazing customer service. As we focus our effort, resources, and technology on their needs, we know the rest will follow.
What we do will always be more powerful than anything we say. So we prioritize the doing. We are passionate about progress. We do the thing, then move on to the next thing. We have a bias toward action, and find inspiration in the accomplishments of others.
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It’s right there in our name. We openly recognize and reward meaningful contributions from team members, stakeholders, and customers. When we cheer others on, we create positive, upbeat energy that inspires them, and us.
We live in a world that changes at lightning speed. The best way to keep up is to set the pace. We move fast and prioritize progress over perfection. We are boldly decisive and learn quickly from mistakes. We keep things short, simple and to the point. We respond quickly to others so everyone can make decisions faster and get things done.
We bring people together, not further apart. We argue less and compromise more. We show empathy, treat others with respect, and find common ground. We go the extra mile to create a win/win because we know that in order to have the greatest impact, success must be shared.
Simplicity is the foundation of action + speed. It fosters decisive, accurate decision making since the simplest explanation is usually the best one. Simple, brief language is easier to understand, and more likely to be read. Simple KPIs are more trackable and motivating. Lastly, simple, easy-to-use software turns customers into raving fans.
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Applause is founded by a team of experienced entrepreneurs with a mission to motivate frontline teams and transform exceptional work into unstoppable growth.
We launch our core platform, finally unifying customer experience, technician performance, and operational management into one powerful incentive system.
Technicians gain a native mobile app, putting recognition, rewards, and real-time performance right in their hands to boost motivation on the job. Finally, everyone on the same page.
Our intelligent reviews engine goes live, helping companies collect up to 7x more 5-star reviews to expand their local search presence, all while putting AI responses at their fingertips.
Investors take note and we secure $7m in funding to accelerate feature development, expand the team, and bring Applause to more businesses nationwide.
We introduce rich new capabilities for service business owners to route intelligent campaigns for more referrals, upsells, and leads based on their customer's engagement.
A major milestone: more than 30,000 technicians, owners, and operators use Applause to earn instant recognition, performance bonuses, and tips.
We roll out dynamic scorecards, giving every technician clear visibility into goals, and every owner and operator real-time view of their teams' performance.
Applause continues investing into exciting new products and features that supercharge technician performance, turning every job into an opportunity for growth.
Alex Bean
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David Wright
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Karl Sun
technicians trust Applause
in performance incentives delivered
review requests processed every year
increase in rate of reviews vs. manual efforts
We work exclusively with service companies. Particularly those that provide an on-site service to customers. Examples include home services (e.g. pest control, lawn care, cleaning, pool, etc.) and hospitality (e.g. hotels, resorts, spas, etc.).
Absolutely. Our recognition & bonus tools can be used by all employees, in any role. Most of our customers use our online review, NPS, and tipping features for employees that are in customer facing roles.
Like other review management tools, we help solicit, respond to, and manage online reviews. Then, we layer in incentives, leaderboards and recognition for your employees so that they are more motivated to get reviews. For example, you can assign a small incentive for each 5-star review, and your employees are automatically awarded the bonus as soon as one of their customers posts the review online. Review matching, incentive payout, and leaderboard updates are all done automatically in our software.
We use text-based NPS surveys that are programmatically sent at optimal times to generate the highest response rates possible. Many of our customers get 30%+ NPS response rates, which is 2-3x better than their current system.
Then, we layer in incentives, leaderboards and recognition to motivate your employees to provide exceptional service – which leads to higher Net Promoter Scores. For example, you can assign a small incentive for each NPS score of 10, and your employees are automatically awarded the bonus as soon as one of their customers completes their NPS survey. Matching scores to employees, paying the incentive, and updating leaderboards all happens automatically in our software.
Most recognition software is built for employees that work at a desk all day. Ours is built from a mobile-first perspective so employees in the field can use it throughout their day.
Also, most recognition tools are based around gift cards and other non-cash awards. We’ve found that service employees are far more motivated by extra money than by gift cards. So we focus on monetary incentives, spot bonuses, and the like; making it easy for managers to award an employee that went above and beyond, worked an extra shift, outperformed their goals, etc.
Customers are first sent an NPS survey. If they indicate they are happy with the service they received, they’ll subsequently see an option to leave a tip for the employee that served them. The NPS & tip experience is sent after the employee is gone, defaults to an option of $0, and clearly states that tips are never expected.
For customers that want to recognize great service with a tip, they can easily complete the transaction through Applause, without having to download an app. Tip funds are sent to your employees in real-time, and they can track earnings through our mobile app.
No, all our products & features are optional. Tipping works great for some companies, and isn’t the right fit for others. We’ll help you decide which features and experiences are right for your customer base, and walk you through the positive impact they have on your employees.
It’s surprisingly quick. Some of our customers are going live within a few days of signing up. Others take a couple of weeks. We know that business owners and managers are busy, so we’ve designed an onboarding process that has automation, system integration, and enables our CS team to do any remaining manual work – so you don’t have to.
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