.svg)
.png)
Drive more revenue, better service, and stronger technician performance with AI-powered insights, automated incentives, and real-time coaching that works on every job.
Book a Demo
.png)
.png)
.png)
.png)
Give every technician the context, guidance, and tools they need to perform like a top performer.
Built into the Applause platform, Performance AI connects real-time insights, company knowledge, and powerful tools to help technicians work smarter, deliver better service, and capture more revenue at every stop.
• Start every day prepared with an AI-powered Daily Briefing that highlights route priorities, customer needs, and revenue opportunities.
• Get answers and insights instantly by asking Performance AI anything about jobs, customers, company procedures, or performance.
• Deliver better service at every stop with job-specific insights, customer history, feedback, and instant access to company knowledge.
•Turn insights into action by submitting leads, capturing Proof of Service, and identifying opportunities for reviews, referrals, and upsells, all within the same app.
Capture more revenue opportunities with Tech-Generated Leads and automated referral programs that turn everyday service visits into business growth. Companies are generating up to 4.5x more technician-submitted leads with Applause.
• Capture more leads in the field by making it easy for technicians to identify and submit new opportunities right from the app.
• Improve lead quality with AI using a Lead Strength Meter that helps technicians provide the information needed for follow-up.
• Turn leads into revenue faster by automatically routing submissions to the office for follow-up.
• Grow through customer referrals with automated referral programs that encourage happy customers to recommend your business.
Get 7x More Reviews. Build a Reputation That Drives Growth.
Turn great service into a stronger online reputation with automated review requests, AI-powered responses, and tools that help you stand out from the competition.
• Generate 7x more reviews by automatically requesting feedback from customers after every service visit.
• Respond faster with AI using an AI Auto-Responder that keeps every reply consistent with your brand voice.
• Turn reviews into new business by building a stronger online reputation that attracts more customers and drives growth.
.png){kind=icon}
Track Performance. Motivate Every Technician to Improve.
Turn real-time performance data from your CRM into actionable scorecards that help technicians understand where they stand, improve results, and stay motivated to reach their goals.
• Track the KPIs that matter with real-time performance metrics pulled directly from your CRM.
• Give technicians visibility into their performance with personalized scorecards that show progress, highlight opportunities, and keep goals top of mind.
• Drive friendly competition by turning KPIs into team and individual competitions that motivate technicians to improve performance and achieve more.
Motivate Better Performance. Automate Every Reward.
Drive the results that matter most with automated, performance-based incentives that motivate technicians, reward great work, and eliminate manual bonus tracking.
• Automate incentives and save time with bonuses triggered by real-time performance data, eliminating manual tracking and calculations.
• Reward the actions that drive growth with rule-based bonuses for upsells, memberships, leads, reviews, and other business goals.
• Keep technicians motivated with instant recognition and rewards that encourage stronger performance and consistent results.
Deliver Better Service. Keep More Customers.
Create better customer experiences at every touchpoint with real-time feedback, proactive communication, and tools that keep customers informed and your team one step ahead.
• Catch issues before they become cancellations with NPS and CSAT surveys that automatically alert your office to unhappy customers for fast follow-up.
• Keep customers informed with automated on-my-way texts and Proof of Service updates that show what was done and reduce follow-up questions.
• Improve service across your entire team with customer feedback and performance insights for technicians, CSRs, and office staff.
Applause connects with the CRMs, driving software, review platforms, and phone systems you already use. No IT team required.
We provide dozens of CRM integrations that connect directly with your Applause account.
Applause customers see 7× more reviews, 25% lower turnover, and more opportunities to generate revenue on every job. Turn better technician performance into real business results.
Schedule a Demo
Keep technicians engaged and performing at their best with real-time recognition, automated incentives, and clear performance goals that drive better service, stronger retention, and measurable business results.
.svg)
Watch"We've gone from 3,000 to 13,000 reviews in 18 months."
Watch"Getting reviews and recognition when I work hard is very important to me."
Watch"We've seen a 100% increase in reviews."
.png)
Watch"They're getting feedback throughout the week, which helps them be more motivated."
Watch"Applause has been a game changer. The automation alone has saved us hours, and finally gives us reliable, real-time data."
Watch"They get a Google review, Applause automatically bonuses them. Another thing off my plate."
Watch"We've seen a major increase in our responses and feedback from customers, and it's all because of Applause."
Watch"As we started a new Google My Business page, we got over 100 reviews in two months."
Watch"This is the one investment that I feel has really been a game changer."
.png)
Watch"We had more reviews combined, in one month, than the past ten years."
