Resource Library

Introducing the Applause Top 10 Awards: Setting the standard for service excellence
Blog
How to Improve Local SEO for HVAC Companies
Blog
What Are Google’s Rules for Incentivizing Reviews?
Blog
Employee Retention in Home Services: A How-To Guide
Blog
Google Maps update: Hide your identity when writing reviews
Blog
Home Services Companies: It's Time To Ditch the Old Growth Playbook
Blog
Mergers & acquisitions in pest control: The complete guide
Blog
How to improve technician performance with competitions
Blog
The New Growth Guide for Home Services: Unlock Hidden Profit in Every Route
Research & Reports
How to actually change technician behavior with scorecards
Research & Reports
The Peak Season Playbook
Research & Reports
Back to Applause: Hydra Chooses Real Results after Competitors Promised Big and Underdelivered
Customer Stories
How Main Line Brands Drove 8,000+ New Reviews and Maintained a 95 NPS Across 529 Territories
Customer Stories
Anthem Pest Control Simplifies Performance Tracking with Applause
Customer Stories
From pipes to praise: how Royal Plumbing achieved a 180% surge in Google reviews
Customer Stories
How RealGreen Founder Joe Kucik Leveraged Applause to Get 10K+ Reviews for ExperiGreen
Customer Stories
Selling Pest Control in the 21st Century
Webinar
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Blog ArticlesWebinarsResearch & EbooksCustomer Stories

Blog Articles

Introducing the Applause Top 10 Awards: Setting the standard for service excellence

2026 marks the inaugural year for the Applause Top 10 Awards, which recognizes the top 10 companies in HVAC, lawn & landscape, and pest control for delivering exceptional customer experiences.

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How to Improve Local SEO for HVAC Companies

For HVAC businesses, showing up first in Google search and breaking into the Google Map Pack is the key to winning a ton of new business. Here's how to perfect your SEO strategy across the channels that matter most.

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What Are Google’s Rules for Incentivizing Reviews?

What are Google's rules regarding businesses giving customers an incentive to leave a Google review? Find out in this guide updated for Google's 2025 guidelines.

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Webinars

Selling Pest Control in the 21st Century

This on-demand webinar explores how pest control companies can modernize their sales strategy by combining proven sales fundamentals with AI and automation. Industry expert Patrick Quigley shares practical tactics for improving conversions, while Applause’s Andy Williamson introduces service-led growth (SLG) and shows how technician performance, customer feedback, and incentives drive sustainable growth.

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What 1K Top Techs Taught Us About Performance & Motivation

In this on-demand webinar hosted by Lawn and Landscape, Applause co-founder and VP of Sales Chris Anderson walks through the results of our research and what the data means for lawn care companies in 2025. Plus, he outlines data-backed strategies for consistently getting the most out of your technicians.

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The Growth Pyramid: Scale Your Business with Smarter Marketing and More Engaged Teams

We teamed up with Coalmarch Marketing and Advantage Pest Management for this on-demand webinar. Watch now tolearn how every layer of your business, from customer interactions to technician performance, works together to create compounding growth.

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Research & Ebooks

HVAC
Electrical
Lawn Care
Plumbing
Technician scorecards

The New Growth Guide for Home Services: Unlock Hidden Profit in Every Route

The new growth model in home services is service-led growth (SLG), a framework designed to help businesses grow quickly and cost-efficiently by getting the most out of their technicians.

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Performance Incentives
Technician scorecards
Retention
5-star reviews
HVAC

The Growth Pyramid: How Great Websites and Great Reviews Build a Foundation for Success

The Growth Pyramid is a proven framework for building a scalable foundation, one that turns your website, reviews, and team performance into a system for predictable, compounding growth.

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Electrical
Lawn Care
HVAC
Plumbing
Pest Control

How to actually change technician behavior with scorecards

Get a step-by-step guide to reliably improving technician behavior, boosting reviews, and optimizing customer satisfaction with scorecards.

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Customer Stories

Technician scorecards
Employee engagement
Performance Incentives
Retention

CK Pools Boosts Reviews by 3.5x and Cuts Manual Reporting with Applause

CK Pools eliminated manual reporting, boosted reviews, and gained real-time visibility into technician performance with Applause.

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NPS & CSAT
5-star reviews
Pest Control
Lawn Care
HVAC

How Lookout Pest Achieved 100% Review Growth and Continuous NPS Improvement with Applause

Strengthening CSR Consistency, Increasing 5-star Reviews, and Driving 30% More Organic Leads

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Technician scorecards
5-star reviews
Pest Control

Back to Applause: Hydra Chooses Real Results after Competitors Promised Big and Underdelivered

After trying other solutions, Hydra returns to Applause for superior reliability, reporting, and support they couldn’t find anywhere else.

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