Resource Library

How to Motivate Your Field Services Team Without Micromanaging
Blog
How to actually change technician behavior with scorecards
Research & Reports
The Peak Season Playbook
Research & Reports
Anthem Pest Control Simplifies Performance Tracking with Applause
Customer Stories
From pipes to praise: how Royal Plumbing achieved a 180% surge in Google reviews
Customer Stories
How RealGreen Founder Joe Kucik Leveraged Applause to Get 10K+ Reviews for ExperiGreen
Customer Stories
Recognize, Retain, and Revolutionize: Motivate Your Team Beyond the Field
Webinar
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Blog ArticlesWebinarsResearch & EbooksCustomer Stories

Blog Articles

Best Employee Engagement Platforms in Home Services (2025 Edition)

Explore the best employee engagement platforms for home services in 2025. Compare Applause, WorkWave, Housecall Pro, ServiceTitan, and PerformYard.

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How to Motivate Your Field Services Team Without Micromanaging

Micromanaging field service techs kills morale and growth. Learn how using Scorecards create clarity, autonomy, and real performance improvements without surveillance. Step by step guidance for field teams.

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The Psychology of Recognition: What Really Drives Field Service Technician Behavior

Learn what makes rewards motivating and fair for field teams. Use basic psychology to design incentives that improve performance and retention.

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Webinars

Applause Product Overview and Demo

In this 15 min overview and product demo, Cofounder and VP of Sales, Chris Anderson will show you how you can incentivize your team in real time to act like owners and help you win more lifelong customers. Join other field service companies like and start using automated engagement tools to drive growth in your business.

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Applause Bonus and Review Features

In this on-demand webinar you'll learn about key features of Applause to ensure you get the most out of the system.

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Quick Tactical CS Wins for Peak Season Chaos

An Applause webinar session covering quick tactical wins for peak season chaos for home service leaders. Learn tactical moves to stabilize schedules, boost satisfaction, and reduce callbacks.

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Research & Ebooks

Electrical
Lawn Care
HVAC
Plumbing
Pest Control

How to actually change technician behavior with scorecards

Get a step-by-step guide to reliably improving technician behavior, improving reviews, and boosting customer satisfaction with scorecards.

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Plumbing
Pest Control
Lawn Care
HVAC
Electrical

How to generate real 5-Star reviews

Discover proven strategies to build trust, boost 5-star reviews, climb local rankings, and attract loyal customers and top talent for your home services business.

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Performance Incentives
Electrical
HVAC
Lawn Care
Pest Control

The Peak Season Playbook

‍Discover the plays top-performing teams use to stay motivated, deliver consistent results, and avoid burnout during peak season. Built from insights from over 400 technicians in home services

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Customer Stories

HVAC
Plumbing
Performance Incentives
5-star reviews

How Alaskan Air Conditioning and Heating Achieved a 23% Conversion Rate on Reviews

Alaskan Air Conditioning & Heating replaced manual review tracking with automated requests, instant technician bonuses, and simplified payroll.

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Pest Control
Tips
5-star reviews
Tip collection

How Advantage Pest Management Drove 266% More Reviews and Maintained 100% Employee Retention

By automating reviews, NPS, tipping, and bonuses, Advantage Pest Management turned customer feedback into a powerful driver of growth.

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Lawn Care
NPS & CSAT

How Turf Masters Stops Customer Churn Before it Starts with Real-Time Feedback from Applause

Turf Masters uses real-time NPS Scores from Applause to drive smarter service.

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