Companies with high Net Promoter Scores (NPS) can see up to 20% higher customer retention, and retaining a customer is 7× more cost-effective than acquiring a new one. Capture real-time NPS data to create a continuous feedback loop, and let AI Insights help managers uncover trends, identify what drives satisfaction, and spot recurring issues, making it easier to act proactively and keep more customers happy.
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Make it easy for customers to provide NPS feedback. Automate survey invites after every service by integrating with your CRM, and watch your customer health metrics soar.
Encourage your team to deliver exceptional service by linking bonuses to customer feedback. Automatically match technicians to NPS scores, reward top performance in real time, and turn every interaction into a chance to boost loyalty.
AI Insights turns your NPS data into clear, actionable answers in seconds. Ask which locations are leading, what’s driving detractors, or why scores shifted this month, and get instant, data-backed insights. Spend less time analyzing reports and more time fixing what impacts customer loyalty.
Monitor all customer NPS scores in one dashboard. Receive instant alerts from dissatisfied customers, follow up fast, and turn potential churn into loyal, satisfied fans.
Generate happy customers by creating team competitions. Set the competition timeline, let employees view their NPS rankings in real-time, and reward winners with public recognition and bonuses.
Separate from the pack with techs that treat customers like gold, and act like owners. With leaderboards, competitions, recognition, and bonuses; your team will make the most of every customer interaction.
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Watch"We've gone from 3,000 to 13,000 reviews in 18 months."
Watch"Getting reviews and recognition when I work hard is very important to me."
Watch"They're getting feedback throughout the week, which helps them be more motivated."
Watch"They get a Google review, Applause automatically bonuses them. Another thing off my plate."
Watch"We've seen a major increase in our responses and feedback from customers, and it's all because of Applause."
Watch"As we started a new Google My Business page, we got over 100 reviews in two months."
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Watch"This is the one investment that I feel has really been a game changer."
Watch"We had more reviews combined, in one month, than the past ten years."
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