Understanding Your Applause Charge

Frequently asked questions

Helping you understand how applause works

Why am I seeing this charge on my statement?

Applause is a platform used by service companies to collect ratings and optional tips from their customers. If you see a charge from Applause on your bank or credit card statement, it is because you opted to leave a tip for a service worker who provided services at your home.

How does it work?

1. Service Completion: After a service is completed at your home, Applause sends you a message on behalf of the service worker.
2. Optional Tip: You have the option to leave a tip for the service worker as a token of appreciation.
3. One-Time Charge: This tip is a one-time charge to your selected payment method and is not a recurring charge.

Common industries using Applause

Applause is trusted by tens of thousands of technicians across a variety of service industries, including but not limited to:

- Pest Control
- Lawn Care
- HVAC Services
- Plumbing Services
- Cleaning Companies
- And many more

Need further assistance?

If you need more information or assistance regarding the charge, please contact our support team. Provide the following details to help us assist you better:
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- The date of the charge
- Your name
- Your mobile phone number

Email us at: support@applausehq.com

Click the chat to connect with a support representative.

We will help you locate the request and identify the company that serviced your home.

Our customers always come first

Anyone not using Applause is going to fall behind fast. It makes scaling easier, employees happier, and customers more loyal.

Jim Ross

Owner, Advantage Pest Management

Love this app!! Our customers are praising our employees more frequently than we can. Our NPS rating has gone way up!

Nathan Newlands

Spring Touch Lawn

My team is more driven than ever to provide quality service and customer care. Our customer retention is solid and our employee retention is night and day.