Give every technician the insights, tools, and guidance they need to work smarter, deliver better service, and capture more revenue opportunities at every stop.
From daily priorities and customer history to company knowledge and AI-powered guidance, Performance AI helps technicians make the most of every job.
Help technicians understand where to focus and how to make the most of their route.
Performance AI brings together scheduled jobs, scorecard goals, competitions, incentive opportunities, and customer insights into a personalized daily summary. Technicians can see which stops need attention, where they can improve performance, and how to earn more rewards.
They can even listen to an AI-generated summary before hitting the road.
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Give technicians the customer context they need to deliver great service before they arrive.
With Daily Briefing, technicians can quickly see previous service history, NPS feedback, review status, access notes, and other important details. Whether a customer needs extra attention or presents an opportunity, technicians can show up prepared and ready to deliver their best work.
Your company has already invested in SOPs, treatment guides, policies, and training materials. Make that knowledge available when technicians need it most.
With Knowledge Base, businesses can upload their own documentation, and technicians can ask questions directly in the Applause mobile app to get answers grounded in company resources.
Fewer calls to managers. Faster answers. More confident technicians.
Give technicians more confidence when they encounter unfamiliar issues in the field.
With AI-powered Pest ID and Lawn ID, technicians can identify pests and lawn conditions directly in the Applause app and access relevant treatment guidance and customer talking points.
Help technicians find answers faster, explain issues more clearly, and deliver more consistent service.
Your technicians are already in front of customers every day. Help them recognize and capture opportunities that might otherwise go unnoticed.
Performance AI highlights review opportunities and makes it easy for technicians to submit leads with customer information already filled in.
Capture more leads from the field, generate more reviews, and turn everyday service visits into opportunities for business growth.
Give customers greater visibility into the work your technicians complete.
With Proof of Service, technicians can capture photos, videos, written notes, and voice notes directly from the job. Make it easier to document completed work, reinforce the value of your service, and reduce unnecessary callbacks.
Help technicians complete more jobs per day, reduce unnecessary callbacks, capture more leads, and generate more revenue from every route.
Performance AI combines CRM job data with customer insights, performance metrics, company knowledge, and AI-powered guidance to help technicians work more efficiently, deliver better service, and recognize opportunities they might otherwise miss.
Your CRM tells technicians where to go. Performance AI helps them win the stop.
Turn every technician into a top performer, and every service visit into an opportunity for growth.
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Watch"We've gone from 3,000 to 13,000 reviews in 18 months."
Watch"Getting reviews and recognition when I work hard is very important to me."
Watch"They're getting feedback throughout the week, which helps them be more motivated."
Watch"They get a Google review, Applause automatically bonuses them. Another thing off my plate."
Watch"We've seen a major increase in our responses and feedback from customers, and it's all because of Applause."
Watch"As we started a new Google My Business page, we got over 100 reviews in two months."
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Watch"This is the one investment that I feel has really been a game changer."
Watch"We had more reviews combined, in one month, than the past ten years."
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