Webinar

Applause Q1 Product Updates

Join our live webinar to see how our latest releases help you manage feedback faster, boost referrals, and get clearer insights into your business.

Our VP of Product and Co-founder, Joel Ragar, with Senior Product Managers Christian Arntsen and Caleb Wilcox, will demo key features including new review feedback features, automated referral payouts, and a fully enhanced metric library with the ability to create formulas and custom equations. 

Learn how to close the feedback loop faster and create KPIs tailored to your team, all in one practical session.

What We'll Cover

  • Reviews – Triage and respond to reviews intelligently, maintaining a continuous feedback loop for both positive and critical customer sentiment
  • Referrals – Unlock new ways to incentivize and reward referrals with our latest features
  • Scorecards – Explore new metrics, apply advanced filters, and build custom formulas to align scorecards with your unique KPIs
  • CSR-Specific Scorecards – Leverage new metrics designed specifically for Customer Service Representatives to track and improve performance

Tuesday, March 31, 2026

Webinar

Applause Q1 Product Updates

Join our live webinar to see how our latest releases help you manage feedback faster, boost referrals, and get clearer insights into your business.

Our VP of Product and Co-founder, Joel Ragar, with Senior Product Managers Christian Arntsen and Caleb Wilcox, will demo key features including new review feedback features, automated referral payouts, and a fully enhanced metric library with the ability to create formulas and custom equations. 

Learn how to close the feedback loop faster and create KPIs tailored to your team, all in one practical session.

What We'll Cover

  • Reviews – Triage and respond to reviews intelligently, maintaining a continuous feedback loop for both positive and critical customer sentiment
  • Referrals – Unlock new ways to incentivize and reward referrals with our latest features
  • Scorecards – Explore new metrics, apply advanced filters, and build custom formulas to align scorecards with your unique KPIs
  • CSR-Specific Scorecards – Leverage new metrics designed specifically for Customer Service Representatives to track and improve performance

Presenters

Joel Ragar

Co-Founder & VP of Product
Applause

Christian Arntsen

Senior Product Manager
Applause

Caleb Wilcox

Senior Product Manager
Applause

You'll Learn How To:

Streamline review management and boost response rates.

Maximize referral program ROI with automated payouts.

Create custom metrics that truly reflect your business goals.

Build scorecards that empower every team member, from leadership to frontline CSRs.

Referrals, Upsells, & Leads
Performance Incentives
Technician scorecards
5-star reviews
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