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Presenters
Andy Williamson
Director of Solustions Engineering
Applause
Joel Ragar
VP of Product and Co Founder
Applause
Your technicians are at the center of every customer experience. In this session, we shared practical strategies to help technicians perform at their best and deliver better service on every job.
Learn how to create stronger customer feedback loops, motivate the behaviors that drive results, and make the value of your technicians’ work more visible to customers.
Watch on demand to put these strategies into action with your team.
Your technicians are at the center of every customer experience. In this session, we shared practical strategies to help technicians perform at their best and deliver better service on every job.
Learn how to create stronger customer feedback loops, motivate the behaviors that drive results, and make the value of your technicians’ work more visible to customers.
Watch on demand to put these strategies into action with your team.
Andy Williamson
Joel Ragar
Create a better customer feedback loop: Give technicians greater visibility into the customer experience and use feedback to identify opportunities for improvement.
Motivate better service: Reinforce and reward the behaviors that lead to stronger customer experiences and business outcomes.
Build trust after every job: Give customers greater visibility into the work completed, reinforce the value your team delivers, and help reduce unnecessary callbacks.
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