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What Are Google’s Rules for Incentivizing Reviews?

What are Google's rules regarding businesses giving customers an incentive to leave a Google review? Find out in this guide updated for Google's 2025 guidelines.

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Employee engagement
Tip collection
NPS & CSAT
5-star reviews
Technician scorecards
Performance Incentives
Referrals, Upsells, & Leads
Retention
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Electrical
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Plumbing

Best Employee Engagement Platforms in Home Services (2025 Edition)

Explore the best employee engagement platforms for home services in 2025. Compare Applause, WorkWave, Housecall Pro, ServiceTitan, and PerformYard.

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Electrical
HVAC
Lawn Care
Pest Control
Plumbing

How to Motivate Your Field Services Team Without Micromanaging

Micromanaging field service techs kills morale and growth. Learn how using Scorecards create clarity, autonomy, and real performance improvements without surveillance. Step by step guidance for field teams.

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Electrical
HVAC
Lawn Care
Pest Control
Plumbing

The Psychology of Recognition: What Really Drives Field Service Technician Behavior

Learn what makes rewards motivating and fair for field teams. Use basic psychology to design incentives that improve performance and retention.

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Performance Incentives
Electrical
HVAC
Lawn Care
Pest Control

5 Technician Performance Metrics Every Home and Field Services Business Should Track

Discover the 5 key technician performance metrics every home service business must track—NPS, time on-site, reservice rate, driving score, and reviews.

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Electrical
HVAC
Lawn Care
Pest Control
Plumbing

The Scorecard Model: Aligning Technician Performance with What Matters Most

Learn more about the Scorecard model, and how to align technician metrics to what customers value. Build a scorecard that improves service quality, safety, and upsell integrity.

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Electrical
HVAC
Lawn Care
Pest Control
Plumbing

The Real ROI of Post-Service Follow-Up (And How to Do It)

Learn more about how follow up drives reviews, referrals, and repeat bookings. This blog covers a simple process for post visit texts and surveys that customers welcome.

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Performance Incentives
Electrical
HVAC
Lawn Care
Pest Control

Why Modern Field-Service Teams Need Scorecards— And How to Get Them Right

Discover why modern field-service teams need scorecards to track, motivate, and reward technicians and how the right system drives retention and business growth.

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Performance Incentives
Electrical
HVAC
Lawn Care
Pest Control

Tax-free tipping: What it means for your technicians

Understand tax free tipping options, pros and cons, and policy guidance for field teams. Practical, compliant considerations for home service business owners.

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Electrical
HVAC
Lawn Care
Pest Control
Plumbing

How to Manage Customer Expectations When You’re Swamped

Peak season can overwhelm home service businesses. Discover 9 proven strategies to manage customer expectations, keep techs motivated, and protect your reputation.

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Performance Incentives
Electrical
HVAC
Lawn Care
Pest Control

5 Tips to Keep Your Technicians Motivated and Avoid Burnout During Peak Season

Practical tips for home service companies to keep technicians motivated and avoid burnout during peak season. Actions owners and ops can apply this week.

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Electrical
HVAC
Lawn Care
Pest Control
5-star reviews

Are Google Reviews Enough? Why Home Services Need Facebook Too

Learn why diversifying reviews beyond Google matters and when Facebook reviews help. Simple steps for home service businesses to grow reviews, social proof and protect your reputation across both platforms.

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Performance Incentives
Electrical
HVAC
Lawn Care
Pest Control

Why Instant Feedback Loops Drive Better Customer Retention

Instant feedback boosts technician performance, reviews, and customer retention. Learn how automation makes real-time feedback effortless for home services.

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