Featured Blog

How to respond to negative reviews: A guide to reputation management

Learn how to respond to negative Google and Facebook reviews in a way that preserves your brand reputation and turns criticism into trust.

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Lawn Care
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Electrical
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Employee engagement
Tip collection
NPS & CSAT
5-star reviews
Technician scorecards
Performance Incentives
Referrals, Upsells, & Leads
Retention
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HVAC
Electrical
Lawn Care
Pest Control
Plumbing

What a Burger Joint Taught Me About NPS for Home Services

Timing is everything in customer feedback. Learn when to send NPS surveys for home service businesses to capture accurate, actionable insights.

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Performance Incentives
Electrical
HVAC
Lawn Care
Pest Control

Decoding the Net Promoter Score: An Essential Tool for Service Businesses

Measure customer satisfaction with NPS. Learn how service businesses can boost loyalty, retention, and reviews with this simple metric, and turn feedback into repeat business.

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Electrical
HVAC
Lawn Care
Pest Control
Plumbing

The Power of Online Reviews for Service Businesses

Learn how online reviews boost visibility, trust, and leads for service businesses—and how Applause helps you collect more 5-star reviews effortlessly.

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Electrical
HVAC
Lawn Care
Pest Control
Tip collection

The Power of Tipping in Home Services: Benefits, Considerations, and Seamless Implementation

Discover how digital tipping boosts technician morale, retention, and customer loyalty in home services - without adding pressure or complexity.

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