How Alaskan Air Conditioning and Heating Achieved a 23% Conversion Rate on Reviews

Alaskan Air Conditioning & Heating replaced manual review tracking with automated requests, instant technician bonuses, and simplified payroll.

Challenge

Alaskan Air Conditioning & Heating's process for tracking reviews and rewarding technicians was manual and time-consuming, requiring staff to review feedback and manage bonus payouts by hand. Plus, their previous system for review management was costly and lacked flexibility.

Solution

Alaskan Air Conditioning & Heating implemented Applause to automate review requests and technician rewards, replacing their manual tracking process entirely. They achieved a 23% conversion rate on review request, crushing industry benchmarks.

The HVAC company also used Applause's automated bonusing to offer bonuses for every 5-star review techs received, which motivated them to deliver great work.

With timely reporting, their HR team can easily track payouts and manage tax reporting with ease.

Results

• 23% review converstion rate: With a conversion rate well above the industry average, Alaskan was able to increase review volume.
• Bonuses available instantly: Technicians get rewarded in real time, keeping them motivated and connected to great work in the field.
• Hours saved weekly: The team replaced manual reporting that took hours each payroll period with automated reporting for easy oversight.