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Applause helps Anthem improve driver safety and automate performance tracking.
Challenge
To track performance, Anthem Pest Control relied on a combination of Google Sheets and third-party tools.
Each time management wanted to assess technician performance, they had to manually pull six different reports, often late at night, to ensure teams in different time zones had fresh data by morning. Yet even with that effort, teams weren’t able to see data in real-time or engage with it consistently.
Solution
Applause Scorecards put performance metrics directly in the hands of technicians, giving them clear, actionable insights every day.
By featuring driving score as one of three focus metrics on the app homepage, technicians see their safety performance daily. This constant visibility creates natural accountability; technicians know exactly where they stand and how to improve.
Leadership gets a centralized view across the team, while focus metrics align technician goals with business priorities.
Results
- 70% reduction in at-fault incidents
- 10-point increase in driving score in 8 months
- Technicians see their performance metrics in real-time
- Hours saved with automated, centralized reporting
Want to see how Applause Scorecards can provide real-time performance tracking that align with your business goals. Request a demo with a product expert today.
"One of the great things about Applause is that you can pick three KPIs that you want on the homepage of the app, and driving score is there every day for our technicians. We've seen a 10-point increase in driving score in the last year."
