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Applause helps Anthem automate reporting and bring visibility to performance.
Challenge
To track performance, Anthem Pest Control relied on a combination of Google Sheets and third-party tools. Each time management wanted to assess technician performance, they had to manually pull six different reports, often late at night, to ensure teams in different time zones had fresh data by morning. Yet even with that effort, teams didn’t engage with the data consistently.
Solution
Applause Scorecards put performance metrics directly in the hands of technicians, giving them clear, actionable insights every single day automatically. Now, technicians can see exactly where they stand on key metrics, track their progress, and understand how their work impacts overall business goals. Leadership gets a centralized view across locations, while custom Power Scores align technician goals with business priorities to drive accountability and performance.
Results
- Instant Insights: Technicians see their performance metrics in realtime.
- Power Score Alignment: Goals tie directly to business priorities for accountability and recognition.
- Less Manual Work: Leadership saves time with automated, centralized reporting.
Want to see how Applause Scorecards can provide real-time performance tracking that align with your business goals. Request a demo with a product expert today.
"Having performance metrics right in our technicians’ hands lets them see exactly where they stand and how they can improve."
