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Joe Kucik used Applause to turn everyday service into thousands of verified Google reviews, boosting credibility, customer trust, and online visibility.
Challenge
With over 40 years in the green industry and experience founding both Real Green Systems (now RealGreen by WorkWave) and seven lawn care companies, Joe Kucik knows how to grow a business. In six years, ExperiGreen had collected just 3,000 Google reviews, not nearly enough to reflect the quality of their work or build the online credibility they needed to scale faster. Joe needed a better way to motivate his team, capture more customer feedback, and turn great service into measurable business results.
Solution
With Applause, ExperiGreen can automatically reward employees the moment they deliver real 5-star service, creating a seamless link between performance, recognition, and results.
The result? ExperiGreen quadrupled its review volume in just 18 months, jumping from 3,000 to 13,000 reviews.
That surge in credibility helped boost retention, referrals, and new sales — all while cutting down on administrative work and making it easier to recognize top performers in the field.
Results
- 10x review volume: Grew from an average rate of 40 reviews a month to over 500 with Applause.
- Increased employee motivation: Instant bonuses tied directly to 5-star service drove higher engagement and performance.
- Improved customer retention and sales: Stronger online reputation made it easier to keep customers and win new ones.
Ready to transform your business and turn great performance into automatic growth? Schedule a demo with our team today.
"Applause is a win-win-win. We can now deliver better service for our customers, retain and sell more customers, and help our employees make more money.”
