Back to Applause: Hydra Chooses Real Results after Competitors Promised Big and Underdelivered

Challenge

After leaving Applause to test out other platforms, Hydra quickly discovered that the platforms they tried didn’t live up to expectations.

Reporting was inconsistent and often unusable, Google reviews were routed to the wrong branches, and support teams struggled to resolve basic issues or deliver meaningful product improvements.

On top of that, Hydra lost the real-time visibility that their technicians relied on, forcing them back to manually updating scorecards twice a month.

Why Applause

After testing multiple platforms, Hydra returned to Applause because it actually delivered the accuracy, visibility, and support they needed.

• Accurate Data and Reliable Reporting: Hydra regained trustworthy reporting and correct review and branch assignments, eliminating the inconsistencies they faced elsewhere.
• Real-Time Visibility for Teams: Real-time performance metric updates give technicians instant access to KPIs, removing manual updates and keeping techs motivated.
• Support They Can Count On: Applause provides world-class support with 96% of requests answered in under 5 minutes – a partner that consistently shows up for their business.
• A Platform That Evolves With Your Needs: Applause continuously improves and releases new features based on customer feedback, ensuring Hydra always has access to the tools and capabilities they need to stay ahead.