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Royal Plumbing, Heating & Air recently expanded into a new market, opening a second location and earning 155 new Google reviews in under two months, showcasing their exceptional service and the impact of Applause’s automated processes to boost reviews and recognize technicians.
Challenge
Royal Plumbing, Heating & Air Conditioning struggled to turn customer praise into consistent online reviews. Their manual process relied on their technicians requesting reviews during busy service calls, resulting in sporadic responses and no streamlined way to credit employees, incentive performance, or gather actionable feedback.
Solution
Royal Plumbing partnered with Applause to automate review requests, ensuring every customer receives a prompt for feedback that is automatically matched to technicians for quick recognition and performance incentives. This streamlined approach drove a 180% increase in Google reviews and provided actionable NPS insights that the company used to grow their business. The addition of tipping boosted technician morale and engagement, allowing customers to reward exceptional service and motivating the team to consistently deliver top-quality experiences.
Results
- Average Google Review Rating at 4.96
- 180% Increase in Google Reviews, from 426 to 1,194
- NPS Score = 96
- Average Tip Ammount is $16.26
Ready to transform your business and turn great performance into automatic growth? Schedule a demo with our team today.
"Applause completely solved the challenge of tracking and incentivizing employees for reviews. The process is seamless and hands-free. What used to feel like a full-time job for someone in the office is now handled effortlessly and accurately. It’s made a world of difference."
