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Challenge
The team at Orkin Gainesville have always focused on going above and beyond for customers, but felt that their presence on Google didn’t fully reflect that. Being in a competitive market, review volume and quality had taken a turn for the worse. They also wanted customers to be able to leave an optional tip for their technician.
Solution
Jennie and the team at Orkin implemented Applause and offered a $5 bonus to employees for each 5-star Google review they received. Additionally, they leveraged Applause to ask for NPS feedback and optional digital tips for technicians.
Results
- Total reviews generated: 149
- Tips Earned: $307
- Average rating on new reviews: 4.98
- Average NPS rating: 94
Ready to better engage your team, get more reviews, and earn more business? Schedule a demo with us today.
"We've gotten way more Google reviews. It seems to motivate the customers and employees with the $5 incentive for a 5-star review. And customers tend to write something instead of just giving a 5star review—they write great comments about the techs and potential customers read those."
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