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Challenge
As CK Pools started to grow, pulling performance data required hours of manual work each month. Reviews were inconsistent, NPS feedback was limited, and measuring technician output relied on ad-hoc customer complaints or praise, lacking reliable or scalable signals.
They needed a system that delivered the automation, accuracy, or true integration their team needed.
Solution
CK Pools chose Applause for its automation and seamless integration with PoolBrain, eliminating hours of manual reporting. Reviews have increased by 3.5x, resulting in consistent, high-volume feedback without staff having to chase customers. NPS is captured in real time after every service, giving leadership a reliable metric to track customer satisfaction.
Applause also pulls key performance data, like job completion, attendance, revenue, and driver safety, directly into the app. Technicians see real-time results and can adjust on the spot, while leaders get instant visibility, saving hours of manual reporting and boosting team efficiency.
Results
- 3.5x Boost in Reviews
- 87 NPS
- Automated Performance Data saves 5+ Hours Monthly
“Applause has been a game changer. The automation alone has saved us hours, and the integration with PoolBrain finally gives us reliable, real-time data. Reviews run themselves, NPS is clear, and scorecards make technician performance easy to understand and reward.”
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