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Applause helps Fast Action Pest Control centralize performance data and drive technician accountability across branches.
Challenge
Before Applause, Fast Action Pest Control relied on manual exports from FieldRoutes and other disconnected systems to track performance. Managers had to pull reports into Excel and manually filter data to review metrics like cancellations, reservice rates, driving scores, and completed jobs.
Technicians only saw their performance periodically, often once a month. Meanwhile, leadership spent 5–10 hours each month compiling and sharing branch-level reports.
Solution
With Applause Scorecards, Fast Action Pest Control consolidated performance data into a single platform, giving technicians and supervisors real-time visibility into key metrics.
Technicians can now track their progress daily and earn monthly bonuses for meeting performance goals, creating stronger motivation and accountability in the field. Managers no longer have to wait for monthly reports to identify issues. Instead, they can coach proactively and recognize top performers in real time.
Having customer and technician performance data centralized has also strengthened Fast Action's customer retention efforts. Teams can quickly identify service concerns, reach out to customers sooner, and resolve issues before they lead to cancellations.
Results
- NPS improved by 10%
- Reservice rate dropped by 35%
- Safe Driving Scores increased by 28%
- 95% of technicians improved on KPIs since implementation
"We're not waiting until the end of the month anymore. Supervisors are more proactive, technicians are more accountable, and the coaching and monitoring has improved across the board."
