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Challenge
Before Applause, TruGreen South relied on a time-consuming manual reporting process. Leadership pulled data from multiple sources to calculate technician sales, production, and efficiency, while metrics like driving performance and individual customer satisfaction weren't consistently tracked.
With limited visibility, it was difficult for technicians to understand their performance in real time.
Solution
TruGreen South built Applause Scorecards around six core priorities: sales, customer satisfaction, production efficiency, retention, safety, and culture. Technicians can now see and be rewarded for the metrics that matter most, including NPS, Google reviews, production efficiency, and driving scores.
The Linxup integration brings driving performance directly into Scorecards, making safety a visible part of everyday coaching and accountability. TruGreen South has made safety a key part of its culture, and the team regularly discusses what drives low scores and how technicians can improve. Since integrating driving data with Linxup’s AI Dash Cams and safety alerts, phone use and seatbelt violations have gone away.
Scorecards have also eliminated much of the manual work behind performance management. Automated payouts reward technicians when they meet defined goals, saving leadership time while giving technicians an added incentive to improve.
Results
- Eliminated weekly manual reporting with automated Scorecards
- 347% increase in Google reviews
- 93 average NPS across 4,640 customer ratings
- Phone use and seatbelt violations eliminated
"Applause has saved us time, motivated our technicians, and helped increase our reviews. The automation is so simple, and having all of our performance data in one place has made managing the team much easier."
